Merchant Success is our Passion

All UniteU customers have direct access to ongoing services, feature enrichment and support - Every ecommerce solution provider promises great customer service, but exactly what does that mean, and at what price? At UniteU, your success is our success. Not only do we want your website to survive, we want to make sure you have the tools and support you need to build a thriving and profitable online business. If your UniteU website is live and you need help, support is just a click away.

The UniteU Support Site is the best way to report and track any issues you may have with a Connected Commerce Application. If you do not have an account to access one, just follow the instructions to submit a request and we will get you set up.

The UniteU Forums are an online meeting area where UniteU customers gather to exchange information. This is a valuable resource for our customers who share, not only insights on how to maximize the Connected Commerce application, but how to gain competitive advantage in operating their online stores.

You may also reach the UniteU team by phone at 1-877-486-4838 (877-4-UNITEU). The primary support line is extension 5. In order for us to better help you, please be prepared to provide as much detail about your problem as possible.

Standard support hours are Monday through Friday 8 a.m. to 8 p.m. Eastern Time. Outside of these hours Emergency support may be accessed at Extension 6. Emergency Support is intended for issues classified as "Critical".

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